TERMS & CONDITIONS

Last Updated: 12 August 2026

Welcome to Remify Products.

These Terms & Conditions ("Terms") govern your access to and use of remifyproducts.com, your purchase of products from Remify Products, and any related communication, ordering, payment, delivery, collection, promotional, or customer-support services provided by us.

Throughout these Terms, "Remify," "Remify Products," "we," "us," and "our" refer to Remify Products. "Customer," "you," and "your" refer to any person accessing our website, placing an order, purchasing a product, or otherwise using our services.

By accessing our website or placing an order with us, you confirm that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, please do not place an order or use our website.

1. About Remify Products

Remify Products is a wellness brand offering products intended to support everyday nourishment, wellness, and healthy lifestyle routines.

Our current products may include Remify Purple Sea Moss Gel and other wellness products introduced from time to time.

Product availability, sizes, ingredients, prices, instructions, storage requirements, and other product information may vary and will be shown on the relevant product page or packaging.

2. Eligibility to Purchase

You must be legally capable of entering into a purchase agreement to place an order through our website.

If you are under 18 years old, an order should be placed by or with the involvement of your parent or legal guardian.

You are responsible for ensuring that the information you provide when ordering is complete, accurate, and current.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, sizes, prices, instructions, and other information displayed on our website are accurate.

Because some Remify products contain natural ingredients, reasonable differences in colour, texture, consistency, taste, appearance, or other natural characteristics may occur between batches. Such natural variation does not by itself mean that a product is defective.

Product photographs are intended to represent the product as accurately as reasonably possible. Lighting, screens, photography, packaging updates, natural ingredient variations, and production batches may cause the actual product to appear slightly different.

Any material change to ingredients or important product information will be reflected on the product packaging and/or relevant product information provided to customers.

4. Remify Purple Sea Moss Gel

Where you purchase Remify Purple Sea Moss Gel, you should always follow the directions and storage instructions provided on the product label.

Our current Purple Sea Moss Gel is prepared using:

Sea Moss, Spring Water, and Key Lime.

The recommended serving shown on the product is:

Take 1-2 tablespoons daily.

The product must be:

Kept Refrigerated

and should be:

Used within 3 weeks, subject to the specific instructions and dates provided on the product you receive.

Do not consume a product if the safety seal or packaging appears materially damaged, the product has not been stored as instructed, or you have reasonable grounds to believe that it has spoiled or become unsafe.

5. Wellness and Medical Disclaimer

Remify products are sold as food and wellness products and are intended to complement a balanced lifestyle.

They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Information provided by Remify through our website, packaging, social media, advertisements, educational materials, customer support, or other channels is provided for general product and wellness information. It is not a substitute for professional medical advice, diagnosis, or treatment.

Individual experiences with wellness products vary. We do not guarantee that any customer will experience a specific physical, nutritional, wellness, performance, appearance, or health outcome.

If you:

• are pregnant or breastfeeding;

• are taking medication;

• have an existing medical condition;

• have dietary restrictions or allergies;

• are under medical supervision; or

• are uncertain whether a product is suitable for you,

please consult a qualified healthcare professional before using the product.

Never disregard professional medical advice because of information provided by Remify Products.

6. Allergies and Sensitivities

Customers are responsible for reviewing the product ingredients before consumption.

If you know or suspect that you have an allergy, sensitivity, intolerance, or other adverse reaction to an ingredient, you should not consume the product without appropriate professional guidance.

If you experience an unexpected or serious adverse reaction after using a product, discontinue use and seek appropriate medical attention where necessary.

Please also contact Remify so that we can record and investigate the matter where appropriate.

7. Orders

Placing an order through our website constitutes an offer to purchase the selected products.

An order is not considered fully accepted until payment has been successfully received or otherwise confirmed by us and the order has been accepted for processing.

After ordering, you should receive an order confirmation or other acknowledgement through the contact information provided during checkout.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

• a product is unavailable;

• there is an obvious pricing or description error;

• payment cannot be verified;

• fraud or unauthorised activity is suspected;

• incorrect customer information prevents fulfilment;

• fulfilment would breach applicable law; or

• circumstances outside our reasonable control make fulfilment impossible.

Where we cancel a fully paid order before fulfilment, any amount properly due back to the customer will be refunded using an appropriate method.

8. Fresh-Batch Production

Some Remify products are prepared in fresh batches rather than being held for long periods in storage.

Where a product is subject to a weekly preparation or order cut-off schedule, the applicable schedule will be displayed on the website, product page, checkout, order confirmation, or another reasonable customer communication.

Orders placed after a stated cut-off may be moved to the next available production or dispatch cycle.

Any production or dispatch dates shown by us are estimates unless expressly stated otherwise.

Our fresh-batch system is intended to help customers receive products as fresh as reasonably possible.

9. Prices

All prices displayed on our Kenyan website are normally shown in Kenyan Shillings (KES) unless another currency is clearly stated.

The price applicable to your purchase will be the price presented during checkout at the time your order is submitted, subject to correction of obvious errors.

Delivery fees, where applicable, will be displayed or communicated separately before the customer is required to complete the purchase.

Customers will be given an opportunity to review important order information before completing payment.

We reserve the right to change future prices at any time. A later price change will not ordinarily affect an already accepted and paid order.

10. Promotions, Discounts and Offers

From time to time, Remify may offer discounts, promotional codes, bundle pricing, introductory offers, or quantity-based promotions.

Each promotion may have its own conditions, including:

• qualifying products;

• minimum quantities;

• validity dates;

• customer eligibility;

• stock availability; and

• whether the promotion can be combined with another offer.

For example, where Remify advertises a 15% discount when purchasing 3 or more qualifying jars, the discount applies only under the conditions displayed with that promotion.

Promotions have no cash value and cannot be exchanged for cash unless required by law.

We reserve the right to correct a promotional error or withdraw a promotion before an order is completed where appropriate.

11. Payments

Payment must be completed using one of the payment methods made available during checkout.

Available methods may include M-PESA, debit or credit cards, mobile payments, or other approved payment methods, depending on the payment provider being used.

Payments may be processed by independent third-party payment providers.

By selecting a third-party payment method, you may also be subject to that provider's terms, privacy practices, security checks, or transaction requirements.

Remify does not require customers to send full card details directly to us outside the authorised payment process.

We reserve the right to delay fulfilment until payment has been successfully confirmed.

You must not knowingly use a payment method that you are not authorised to use.

12. Fraud Prevention

We may perform reasonable checks to protect customers and Remify against fraudulent, suspicious, unauthorised, or abusive transactions.

Where we reasonably suspect fraudulent activity, we may temporarily hold, decline, investigate, or cancel an order.

We may request additional information reasonably necessary to verify an order or payment.

13. Delivery

Remify currently provides delivery to eligible locations in Kenya, subject to service availability.

Delivery availability, charges, methods, and estimated timelines may depend on:

• customer location;

• product type;

• order size;

• delivery partner;

• production schedule; and

• other logistical factors.

Customers are responsible for providing a complete and accurate delivery address and reachable telephone number.

We are not responsible for delays caused solely by incorrect delivery information supplied by the customer.

Estimated delivery times are provided in good faith but are not guaranteed unless expressly agreed otherwise.

14. Receiving Perishable Products

Sea moss gel is a refrigerated and perishable product.

Customers should make reasonable arrangements to receive their delivery when expected.

Once the product has been received, the customer is responsible for following the storage instructions provided with the product, including refrigeration requirements.

If delivery is attempted but cannot be completed because:

• the recipient is unavailable;

• the telephone number provided cannot be reached;

• access to the delivery location is unavailable; or

• incorrect delivery information was provided,

additional delivery charges may apply where a second delivery attempt is required.

We will communicate any additional charge before requiring payment.

15. Delivery Delays

Occasionally, deliveries may be affected by circumstances outside our reasonable control, including traffic disruptions, severe weather, courier delays, public holidays, transport interruptions, shortages, emergencies, security incidents, technical failures, or other unexpected events.

Where a significant delay occurs, we will make reasonable efforts to inform the affected customer and find an appropriate solution.

Nothing in this section removes any customer right that cannot legally be excluded.

16. Inspection Upon Delivery

Please inspect your order as soon as reasonably possible after receiving it.

Contact Remify promptly if:

• you received the wrong product;

• an item is missing;

• the jar arrived broken;

• packaging or seals appear materially damaged;

• the product appears spoiled when received; or

• there is another material problem with the order.

Where possible, provide photographs or other reasonable evidence of the problem so that we can investigate quickly.

For perishable products, we recommend reporting delivery-related product problems within 24 hours of receipt where reasonably possible.

A delay in contacting us will not remove any statutory right that cannot legally be excluded.

17. Returns and Refunds

Because Remify Sea Moss Gel and similar products are perishable food products, we generally cannot accept a return simply because a customer changes their mind after the product has been delivered, opened, consumed, improperly stored, or otherwise cannot safely be resold.

This does not affect your rights where a product:

• was supplied incorrectly;

• was materially damaged upon delivery;

• was defective;

• was materially different from its description;

• was unsafe or unfit when supplied; or

• otherwise qualifies for a remedy under applicable law.

Where there is a genuine problem, Remify may, depending on the circumstances and applicable law:

• replace the product;

• refund the affected product;

• issue an appropriate credit; or

• provide another reasonable remedy.

Refunds, where approved, will normally be made through the original payment method or another mutually agreed method.

18. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Because fresh Sea Moss Gel may be prepared specifically according to production batches, cancellation may not always be possible once preparation, packing, or dispatch has commenced.

Where applicable law gives you a cancellation right, that right will apply regardless of this section.

Where we accept a cancellation before preparation or dispatch, we will arrange any applicable refund.

19. Product Storage After Delivery

Customers are responsible for maintaining suitable storage conditions after delivery or collection.

Where a product states Keep Refrigerated, it must be refrigerated promptly and continuously as reasonably required for food safety and quality.

Remify cannot be responsible for deterioration resulting solely from:

• failure to refrigerate the product;

• leaving it exposed to excessive heat;

• contamination after opening;

• use of unclean utensils;

• improper handling;

• keeping the product beyond its recommended period; or

• other storage contrary to the instructions provided.

20. Product Use

Customers should use Remify products only in accordance with the instructions provided.

Do not deliberately misuse, alter, contaminate, resell, repackage, or represent a Remify product in a misleading manner.

If you resell Remify products without written authorisation, you are responsible for complying with all laws applicable to your activities. Nothing in these Terms grants you the right to represent yourself as an authorised Remify distributor or agent.

21. Website Use

You may use remifyproducts.com for lawful personal and shopping purposes.

You must not:

• attempt to gain unauthorised access to the website or connected systems;

• interfere with website security;

• introduce viruses, malware, or harmful code;

• scrape or extract website data for unauthorised commercial use;

• impersonate another person;

• use false payment or identity information;

• use the website to commit fraud;

• copy Remify content for unauthorised commercial purposes; or

• interfere with another customer's use of the website.

We may restrict access where necessary to protect our website, customers, business, or legal rights.

22. Intellectual Property

Unless otherwise stated, the Remify Products name, logos, packaging designs, product photography, website design, graphics, written material, advertisements, product descriptions, and other original brand materials belong to Remify Products or are used by us with appropriate permission.

They may not be reproduced, modified, distributed, sold, republished, imitated, or used commercially without prior written permission.

Purchasing a Remify product does not transfer ownership of any Remify intellectual property.

23. Reviews and Customer Content

If customers submit reviews, photographs, comments, testimonials, or other content to Remify, the content must be truthful and must not be unlawful, abusive, defamatory, fraudulent, misleading, or infringe another person's rights.

We may moderate or remove inappropriate content.

We will not represent a customer's experience in a misleading way.

If we wish to use identifiable customer photographs or testimonials in advertising, we may request appropriate permission where required.

24. Personal Information and Privacy

When you order from Remify, we may need information such as your:

• name;

• telephone number;

• email address;

• delivery location;

• order history; and

• payment-related transaction information.

We use personal information only for legitimate purposes such as processing orders, providing customer support, arranging delivery, preventing fraud, complying with legal requirements, and communicating with customers.

Our handling of personal information is also governed by our Privacy Policy.

Payment providers, delivery providers, website services, and other carefully selected service providers may receive information necessary to perform their respective services.

We do not sell customer personal information to advertisers.

25. Transactional and Marketing Communications

By placing an order, you agree that we may contact you where reasonably necessary about:

• order confirmation;

• payment;

• preparation;

• delivery;

• collection;

• customer-support matters;

• safety information; or

• other matters directly relating to your transaction.

Marketing messages will be handled separately and subject to applicable consent and communication requirements.

26. Third-Party Services

Our website may use or connect to services operated by third parties, including:

• payment processors;

• delivery companies;

• hosting providers;

• website platforms;

• analytics services; and

• social media platforms.

We do not control all aspects of third-party services.

Where you interact directly with a third-party provider, its own terms and policies may also apply.

Nothing in this clause limits Remify's responsibility where the law provides otherwise.

27. Website Availability

We aim to keep the Remify website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

We may temporarily suspend or modify parts of the website for:

• maintenance;

• security;

• updates;

• technical issues;

• legal requirements; or

• circumstances outside our control.

28. Errors and Corrections

We make reasonable efforts to keep information accurate but occasional typographical, pricing, photographic, technical, or administrative errors may occur.

If an obvious error affects an order, we will contact the customer and provide a reasonable opportunity to confirm the corrected order or receive an appropriate refund where the order cannot proceed.

We will not knowingly rely on an obvious mistake to unfairly disadvantage a customer.

29. Limitation of Liability

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited.

To the fullest extent permitted by applicable law, Remify will not be liable for indirect, incidental, special, or consequential losses arising from circumstances beyond the reasonable scope of the transaction.

Where liability may lawfully be limited, Remify's aggregate liability arising directly from a particular product order will ordinarily not exceed the amount paid by the customer for the affected order.

This limitation does not apply where such a limitation would be unlawful.

30. Customer Responsibility

You are responsible for:

• providing accurate order information;

• using products according to instructions;

• reviewing ingredients before use;

• safely receiving deliveries;

• storing products correctly;

• obtaining appropriate professional guidance where required; and

• contacting us promptly when a genuine problem occurs.

31. Indemnity for Unlawful Misuse

To the extent permitted by law, you agree to be responsible for losses or claims directly caused by your fraudulent, unlawful, or deliberate misuse of our website, products, intellectual property, or services.

This clause does not require a consumer to compensate Remify for matters caused by Remify's own breach, negligence, or legal responsibility.

32. Events Outside Our Control

Remify will not be responsible for a failure or delay caused solely by an event beyond our reasonable control where we have taken reasonable steps to minimise its effect.

Such circumstances may include major transport disruption, natural disasters, severe weather, government restrictions, widespread technical outages, industrial action, civil emergencies, or similar events.

Where such an event materially affects an accepted order, we will communicate with the customer and determine an appropriate next step.

33. Changes to Products

We may improve or update product packaging, design, size options, formulations, instructions, or presentation from time to time.

We will not knowingly substitute a materially different product for one already ordered without informing the customer where the difference is significant.

34. Changes to These Terms

We may update these Terms where necessary to reflect:

• changes to our business;

• new products or services;

• website changes;

• operational changes; or

• legal or regulatory requirements.

The latest version will be published on our website with an updated revision date.

Changes will apply prospectively unless applicable law requires otherwise.

35. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to operate to the extent legally possible.

36. No Waiver

If Remify does not immediately enforce a provision of these Terms, that does not automatically mean that we have permanently waived our right to enforce it later.

37. Entire Agreement

These Terms, together with the product information presented at checkout, our Privacy Policy, any applicable delivery or refund information, and any other terms specifically agreed for an order, form the agreement between Remify and the customer in relation to that transaction.

Nothing in these Terms removes rights that a consumer has under applicable law.

38. Complaints and Dispute Resolution

We want genuine customer concerns to be resolved fairly and quickly.

If you have a complaint, please contact Remify first and provide:

• your name;

• order reference;

• telephone number;

• a clear explanation of the issue; and

• relevant photographs or supporting information where appropriate.

We will make reasonable efforts to investigate and resolve the matter directly.

If a dispute cannot be resolved between us, either party may pursue any remedy available under the laws of Kenya.

39. Governing Law

These Terms and purchases made through Remify Products are governed by the applicable laws of Kenya.

Any dispute that cannot be resolved directly will be subject to the jurisdiction of the appropriate courts or dispute-resolution bodies in Kenya, subject to any rights available to consumers under applicable law.

40. Contact Remify Products

Questions regarding these Terms, an order, or a Remify product can be directed to:

Remify Products

Website: remifyproducts.com
Call or WhatsApp: 0720 46 01 45
Email: remifyproducts@gmail.com
Business Address: B6 202 Jacaranda Gardens Estate,Kamiti Road. Nairobi, Kenya.

© 2026 Remify Products. All rights reserved.